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My First Home Loan is a trading style of My Financial Services Group Limited, which is authorised and regulated by the Financial Conduct Authority. Firm reference 717338.

These pages explain a government announcement. They do not recommend a mortgage, and they do not arrange one. If you are unhappy with something we have published or with how we have dealt with you, email enquiries@myfirsthomeloan.co.uk or write to My Financial Services, 1st Floor, Oak House, Reeds Crescent, Watford, WD24 4QP. If you remain unhappy after our final response, you can refer the matter to the Financial Ombudsman Service.

Complaints about the scheme itself — eligibility, the equity loan, or a government decision — are for the scheme administrator, not for us. There is no application route on GOV.UK yet. You can also use the contact form once it is delivering messages.